Confidentiality

All sessions between the Coach/ Counsellor and the client are strictly confidential. Any notes taken by the therapist, audio recordings, video recordings during therapy shall be kept confidential and secure at all times.It shall not be disclosed to anyone without any prior written consent by the client. Information shared in individual sessions cannot be shared with family members or with those who may have referred the client to therapy or are part of the process.

However confidentiality may be bypassed in certain instances as per the Law such as:

• Abuse to a child, disabled, elderly, other people;
• Self-harm or intent to suicide
• Criminal Acts / Sexual Abuse / Harassment
• Acts which may involve the transmission of life-threatening diseases like COVID 19 or HIV etc.
• Any other instance where the Counsellor/ Coach may have a duty or a firm belief that there is a necessity to disclose

Cancellations & Late- Arrivals

Being punctual with your scheduled sessions not only ensures that you receive the best support but also enables us to assist other clients on time. Life can sometimes throw us curveballs, so if you need to cancel, kindly provide at least 48 hours' notice or as early as possible. Please be aware that sessions canceled with less than 24 hours' notice or no-shows will be charged the full fee, as this disrupts our entire schedule and could have been offered to another client. If you're running late, give us a heads-up, but if we don't hear from you within 15 minutes, your appointment will be canceled. Please note, there are no fee concessions for late arrivals, and the billing starts from the scheduled time unless rescheduled at least 12 hours in advance. Your understanding and cooperation are greatly appreciated.

Relationship

• The relationship between client and his/her Coach or Counsellor is strictly professional.
• The need to seek support has to come from ‘you’ in order to see promising results to transform your life
• Any other relationship,such as business or personal relationships that a client may have with the Coach/ Counsellor may prevent or undermine the effectiveness of your healing or transformational journey.